Shipping Policy
Send Me Tea Pty Ltd accepts responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so by clicking the following box.
In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.
Return Policy
How do I return an order?
When do disposal fees apply?
When do restocking fees apply?
How do I return an order?
We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 30 days of receipt that you do not wish to keep, with the exception of tea samples. Unfortunately, we do not cover the cost of shipping the unwanted items back to us. Please visit your account page and indicate the items you wish to return to us.
PLEASE NOTE: If you return your product for any other reason other than damage or company error, we will gladly assist you with "store credit" for these items less a 35% disposal fee. No refund will be made for shipping charges.
When do disposal fees apply?
A disposal fee of 35% applies to shipments that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. We advise trying sample sizes before buying large quantities of any tea.
When do restocking fees apply?
A restocking fee of 35% applies to packages returned to us because an incorrect address was provided, or in the rare instances when all three delivery attempts are unsuccessful. The fee is assessed to cover the shipping charges we accrue when Australia Post returns your order to Send Me Tea.
